How can we help you today?

We are closing. We are proud to have enabled so many of you to save your moments in photobooks. We say farewell, but the memories will live on. If you have further questions about our closure or your Resnap account, please check our specific FAQ page.

Frequently Asked Questions

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Resnap is closing

Delivery

Can you produce or ship my order with priority?
- What are the delivery times?
  - How can I track the status or delivery of my order?
    - How can I change my delivery address?
      - Do you deliver to PO boxes, APO addresses or parcel lockers?
        
        Which countries do you deliver to?

My order

What happens after I order?
- How can I view and share my book once it has been ordered?
  - How can I reorder an existing product?
    - I have not received an order confirmation, what can I do?
      - How can I cancel or amend my order?
        
        What is your return and refund policy?

Book creation

How to get started
- How much will my photo book cost?
  - How can I edit my photo book?
    - What photos are used in my book from Facebook or Instagram?
      - Will my social photo book include comments posted on my wall or photos?

My account

Trouble ordering?
- How can I delete my account?
  - Where's my saved photo book?
    - How can I allow or delete cookies?
      - Why is my photo book being deleted?
        
        How to log in

Other

Resnap is closing
- What payment methods do you accept?
  - How do I use a coupon code?

HAPPY TO HELP

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