How can we help you today?

COVID-19
We’re still producing and delivering, so you can continue to create and order with Resnap. We're taking every precaution necessary to protect our staff, and will carry on working to the same high standard you expect from Resnap.
You'll find more information in the FAQ's, below.

Frequently Asked Questions

Most viewed

Delivery

What are the delivery times?
- How can I track the status or delivery of my order?
  - How can I change my delivery address?
    - Do you deliver to PO boxes, APO addresses or parcel lockers?
      - Which countries do you deliver to?

My order

Where can I find my book once it's been ordered?
- What is your return and refund policy?
  - What happens after I order?
    - How can I reorder an existing product?
      - I have not received an order confirmation, what can I do?
        
        How can I cancel or amend my order?

Book creation

How can I edit my photo book?
- How to get started
  - How much will my photo book cost?
    - What photos are used in my book from Facebook or Instagram?
      - Will my social photo book include comments posted on my wall or photos?

My account

How to log in
- What payment methods do you accept?
  - Trouble ordering?
    - How do I use a coupon code?
      - How can I delete my account?
        
        Where's my saved photo book?

🔷 COVID-19

🔷 Covid-19: Countries that are closed for international delivery
- 🔷 Covid-19: When can I receive my product?
  - 🔷 Covid-19: Can I still order my photo book?
    - 🔷 Covid-19: Are you still producing?
      - 🔷 Covid-19: Is it safe for your employees to still work?
        
        🔷 Covid-19: Can I still contact you?

HAPPY TO HELP

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