How can we help you today?

COVID-19
We’re still producing and delivering, so you can continue to create and order with Resnap. We're taking every precaution necessary to protect our staff, and will carry on working to the same high standard you expect from Resnap.

Frequently Asked Questions

Delivery

What are the delivery times?
- How can I track the status or delivery of my order?
  - Can you produce or ship my order with priority?
    - How can I change my delivery address?
      - Do you deliver to PO boxes, APO addresses or parcel lockers?
        
        Which countries do you deliver to?

My order

How can I view and share my book once it has been ordered?
- What is your return and refund policy?
  - What happens after I order?
    - How can I reorder an existing product?
      - I have not received an order confirmation, what can I do?
        
        How can I cancel or amend my order?

Book creation

How can I edit my photo book?
- How to get started
  - How much will my photo book cost?
    - What photos are used in my book from Facebook or Instagram?
      - Will my social photo book include comments posted on my wall or photos?

My account

How to log in
- Trouble ordering?
  - How can I delete my account?
    - Where's my saved photo book?
      - How can I allow or delete cookies?
        
        Why is my photo book being deleted?

Other

What payment methods do you accept?
- How do I use a coupon code?

HAPPY TO HELP

Get in touch

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