How can we help you today?

COVID-19
We’re still producing and delivering, so you can continue to create and order with Resnap. We're taking every precaution necessary to protect our staff, and will carry on working to the same high standard you expect from Resnap.
You'll find more information in the FAQ's, below.

Frequently Asked Questions

Delivery

What are the delivery times?
- How can I track the status or delivery of my order?
  - Do you deliver to PO boxes, APO addresses or parcel lockers?
    - Which countries do you deliver to?

Product creation

How can I edit my photo book?
- How can I add extra photos and pages to my photo book?
  - What photos are used in my book from Facebook or Instagram?
    - Will my social photo book include comments posted on my wall or photos?

My order

Where can I find my books?
- How can I change my delivery address?
  - How can I reorder an existing product?
    - I can't log into my account, what can I do?
      - I have not received an order confirmation, what can I do?

Other

How can I change my account email address?
- What is your return and refund policy?
  - How do I pay for my order?
    - What payment methods do you accept?
      - Contact details

🔷 COVID-19

🔷 Covid-19: When can I receive my product?
- 🔷 Covid-19: Can I still order my photo book?
  - 🔷 Covid-19: Are you still producing?
    - 🔷 Covid-19: Is it safe for your employees to still work?
      - 🔷 Covid-19: Can I still contact you?

HAPPY TO HELP

Get in touch

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Email

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