How can we help you today?

COVID-19
We’re still producing and delivering, so you can continue to create and order with Resnap. We're taking every precaution necessary to protect our staff, and will carry on working to the same high standard you expect from Resnap.
You'll find more information in the FAQ's, below.


1. As soon as you are happy with the photo book you created, you can click on the blue "Next" button at the bottom of the screen. A pop-up appears where you can configure your book:
Size: Select the size of the book.
Paper type: Upgrade your photo book with the extra options Premium Glossy Paper and Deluxe Layflat Pages.
Remove logo: You can choose to remove the Resnap logo from the back cover.
2. After choosing the options for your photo book, you can click on the blue button "Secure checkout".
3. Fill in the billing and shipping address and click on the blue button "Secure payment".
4. Select the payment method you want to use and follow the instructions on your screen to finish your payment.

How do I use a coupon code?

Enter your coupon code in the checkout before selecting your payment method. You’ll see a place to fill in your code above the price summary. If you have trouble using your code, please contact customer service before placing your order.

What payment methods do you accept?

You can pay with Visa, American Express, MasterCard, Maestro, PayPal and iDEAL. As soon as your payment is received we will start printing your photo book.

Trouble ordering?

This can have multiple causes. We kindly ask you to try the following solutions one by one.
Please note: you can order multiple copies of the same book within one order. Books that differ will need to be made in separate orders.
1. Check your internet connection and use a cable if possible.
2. Check if you have set a standard browser. We recommend using Google Chrome.
3. Clear your browser cookies. Close your browser and reopen your account.
Should the issue remain unresolved, please contact customer service.

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