How can we help you today?

Thanks so much for ordering. We're sure you're going to love your photo book!


Not sure what happens next?
We've created the timeline below to keep you informed of our processes. 




1 hour after ordering


You'll receive an email confirmation. This is sent to the email address provided when creating your account. 


If you came through social media, such as Facebook or Instagram, your account is created under the email address associated with your social media account. 


Experiencing issues locating this email?
Please see I have not received an order confirmation, what can I do? 




1 day after ordering


Your order status is updated as we prepare your order for production.
Please see How can I track my order?


You can view the progress of your order from the Account option under Orders. 


Adjustments and cancelations can still occur at this time, see How can I cancel or amend my order?




Within 3-5 days - dispatch


You will receive a notification via email that your order has been shipped. Depending on the country, you will receive a tracking link.


What are your delivery times?


Once your order has been dispatched, you cannot cancel, edit the contents or change delivery details. 




Transit up to 7 days


Depending on the delivery destination, your order will be delivered to you within 2 to 10 workings days after dispatch. 


For further details, please see How can I track my order?




Order delivered


Whilst we are sure you'll love your photo book, sometimes issues can arise. In such cases where you are not satisfied with your order, please contact our Customer Care team within 14 days of receiving the goods. You can find these details below. 


What is your return and refund policy? You can also see our Terms and Conditions




Order delayed


Should your order not arrive within the projected delivery times, please refer to the provided tracking link for updates.


If your tracking details haven't updated in 5 working days or, you have questions regarding the delivery of an order without tracking details, please contact our Customer Care team from the details below. To avoid further delays please be sure to include your order number, full name and, shipping address. 


Get in touch


We do our best to respond within 24 hours


Ask your question to our friendly chatbot 24/7.
Please keep your question short & simple.


We do our best to respond within 2 working days

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