How can we help you today?


Why is Resnap closing? 

Resnap joined the albelli group in September 2017 as we further narrow our business focus, we will regretfully be  winding down our Resnap brand.

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How will this impact you as a customer? 

Unfortunately, you will not be able to order old projects after the 30th of April. New projects cannot be started after the 20th of April 

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 What happens to my saved project, photobooks, and photos? 

Unfortunately, we have no way to send you your old or new projects, photos used, or print files. 

Your projects and photos will be deleted according to GDPR after we close down (Read about GDPR here). 

Photos used in a project from your facebook will still be on the connected facebook account. 

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I want to finish up a photo book I’m working on, is that possible? 

You can keep on working on and ordering your projects up until the 30th of April, but you cannot start new projects after the 20th of April. 

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Is it possible to reorder photobooks? Can I still order old projects? 

You can reorder photo books up until the 30th of April, but no new projects can be started after the 20th of April. After the 30th of April, this is no longer possible. 

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If I place an order on the 30th of April, will I still receive my order? 

If your order is placed by the 30th of April, we will produce and ship it to you as normal. 

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What do you do if you receive a damaged product or other complaints? 

We will honor our return and refund policy as long as you contact us within 14 days of receiving the photobook. You can find details about our return and refund policy here.

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How can you contact us? 

The easiest way to get in touch with us is through e-mail at support@resnap.com 

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I would still like to create photo books, where can I do that?
If you live in the UK and are looking for a place to create photobooks, we would like to recommend bonusprint if you want to create a photo book of the same high quality as you would get from a Resnap photo book.

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